Research Discussion with Poll
AI vs Human Support: The Mental Health Workplace Debate
Fresh research is showing some fascinating patterns about AI in workplace mental health support.
The Numbers That Made Me Think:
📊 60% of workers see AI as significant for addressing mental health needs at work
📊 77% are open to AI-powered tools for workplace conflict resolution
📊 BUT 5x more people reported feeling AI was a "reliable confidant" compared to humans
Wait... what?
Here's What AI Does Well:
✅ Available 24/7 (no waiting lists)
✅ Consistent responses (no bad days)
✅ Private and stigma-free
✅ Cost-effective for organisations
✅ Can spot early warning patterns in data
But Here's What Concerns Me:
❌ Risk of replacing human connection entirely
❌ Potential bias in algorithms
❌ Over-reliance on tech solutions
❌ Privacy and data concerns
❌ Missing the nuance of real human experience
The Manager's Dilemma: Your team member is struggling. Do you:
Direct them to an AI wellness app for immediate support?
Schedule a proper conversation (but they might have to wait)?
Use AI to help you prepare for that human conversation?
My Take? AI should amplify human support, not replace it. Simple:
🤖 AI for: Early detection, 24/7 availability, initial support, resource recommendations
👥 Humans for: Nuanced conversations, complex situations, genuine empathy, personalised care
The real question isn't whether AI or humans are better - it's how we use them together to create the strongest possible support network.
What's your experience?
Are you seeing AI tools in your workplace mental health approach?
Join Linked in to take part in this Poll.
Poll Question: In your workplace, what's the biggest barrier to mental health support?
Lack of trained managers
Stigma and privacy concerns
Limited access to professional help
People don't know how to start
